Features

• TAPI compliant telephone systems may be linked to BusyDesk.

• Callers may view incoming call lists prior to taking calls

• Automatic account retrieval is available without searching based on the incoming call generating the look-up in BusyDesk automatically

• Call outs can be made without number dialling by clicking on the telephone icon within the BusyDesk program

• CTI requires the use of third party software

Benefits

• Customer service is improved as users can see who is calling prior to answering the call so the correct person can pick up the telephone thus avoiding call transfers and customers being placed on hold

• Customer satisfaction is improved as customers are aware that users know their identity prior to taking the call and further time is saved asking for the identity of the incoming caller

• Time is saved because searching for the caller's account is eliminated

• Time is saved on dialling out as the number does not have to be keyed into the telephone keypad

• Fewer "wrong numbers" are experienced saving time and wasted call charges