Features

• Supports any Windows file type (WP, e-mail, SMS, graphic etc)

• Auto head-up of template documents

• Unlimited template library with easy "tree structure" selection

• Departmental template selection for systematic customer communication

• Interface to MS-Outlook & Word for e-mail generation & mail merge

• Ability to store simple communications (notes) or complex (files)

• Incoming scanned documents are supported

• Departmental, user, topic and recipient views of communication history

• Mail shots recorded (optionally) against every recipient contact

• SMS messages can be sent to individual contacts and recorded

• Version control is provided for document revision

• Emails sent from contacts are stored automatically within document history

• External documents may be imported into customer history via "in-tray" feature

Benefits

• Software of choice can be used with BusyDesk, protecting investment

• Departments can define libraries of standard letters for consistent service

• Urgent communications can be sent via SMS to improve service

• Paperless office may be achieved with investment in scanning & procedures

• Historical documents can be found in seconds saving time, improving service

• Previous versions may be held automatically for vital audit trail of amendments

• "One place" storage of data means easy back-up, greater security