Supports any Windows file type (WP, e-mail, SMS, graphic etc)
Auto head-up of template documents
Unlimited template library with easy "tree structure" selection
Departmental template selection for systematic customer communication
Interface to MS-Outlook & Word for e-mail generation & mail merge
Ability to store simple communications (notes) or complex (files)
Incoming scanned documents are supported
Departmental, user, topic and recipient views of communication history
Mail shots recorded (optionally) against every recipient contact
SMS messages can be sent to individual contacts and recorded
Version control is provided for document revision
Emails sent from contacts are stored automatically within document history
External documents may be imported into customer history via "in-tray" feature